I wrote in a recent piece on this blog, titled “Marketing Personalization 2.0,” about how companies are increasingly applying techniques from mass customization, using ideas such as personas and embracing what Patricia Seybold refers to as ‘customer scenarios’ to improve personalization of marketing efforts. I also cited a range of technologies that can manage execution of this type of marketing.
Yet, even as this evolution represents an advancement over Marketing Personalization 1.0 (i.e., demographic and lifestyle channel targeting), there is much to be desired. We are still at a point as marketers where we are guessing at personalization. It is still possible to make costly mistakes, particularly if we misjudge customer persona or the channels for interacting with a given persona.
Source: Adam Needles, Propelling Brands (original)
“If you think backward from the audience you’re trying to reach and the channels and methods you’ve used to try to reach them, it all argues for taking a much more integrated approach to the work of marketing and communications,” argues Jon Iwata, SVP of Marketing and Communications for IBM, quoted in a recent piece by Paul Dunay on the MarketingProfs Daily Fix blog.
What do I mean by this? Customers, who increasingly have power and leverage over brand-companies, will not only specify what they want but will also shape the boundaries and expectations of their communication with, recommendations regarding and the ultimate delivery of products and services from vendors.
The entire experience will become a partnership, but why is this important?
Propelling Brands 